COVID-19 Information

In addressing the rapidly changing situation with the novel coronavirus (COVID-19), OCHA will rely on the guidance and direction of public health authorities.

COVID-19 Notices for OCHA Public Housing Residents and Section 8 Participants:
COVID-19 Notice to Resident - Senior 09-08-2021
COVID-19 Notice to Resident - Family 09-08-2021
COVID-19 Notice to Leased Housing 08-11-2021

Eviction Moratorium Information


FAQ's - Updated 09/02/2021

 

Q: What are the current office hours for the Oklahoma City Housing Authority (OCHA)?

A: As of September 1st, OCHA property management offices are closed to the general public. Residents can always call their property management offices and leave a message. For a prompt response, make sure to provide a phone number and email address. In person meetings will be by appointment only at this time. Please continue to place any paperwork or documents under the office door. Residents can always call our Central Office between 8:00 AM – 5:00 PM Monday through Friday or our After-Hours emergency maintenance.

Central Office: 405-239-7551
After-Hours Emergency Maintenance: 405-232-1041

AMP Property Name Office Phone Number
101 Will Rogers Courts 405-632-6060
102 Oak Grove 405-381-2381
103 Ambassador Courts 405-631-3769
104 Scattered Sites 405-595-3600
105 Fred Factory 405-769-3393
106 Duplexes 405-424-5219
111 Wyatt F. Jeltz 405-424-3379
111 Marie McGuire Plaza 405-424-1475
112 Towers 405-236-3527
112 Classen 405-236-4438
113 Louis F. Danforth 405-789-3021
113 Candle Lake 405-949-1120
114 Shartel Towers 405-631-3353
114 Hillcrest 405-682-4618
115 Andrews Square 405-634-2435
115 Reding/Annex 405-631-0573


Q: Am I required to wear a mask when in the lobby?

A: Yes, all residents regardless of vaccination status must wear a face mask when in OCHA property common areas and lobbies.  

Q: Is Oklahoma City in a high or substantial transmission area?

A: Yes, as of August 9, 2021 OKC is experiencing a high transmission (spread) of the COVID-19 Delta variant. To view the CDC’s COVID-19 data tracker information please visit: https://covid.cdc.gov/covid-data-tracker/#county-view

Q: What can I do to help slow the spread of COVID-19?

A: The best way to slow the spread of COVID-19 is to receive the COVID-19 vaccine. While vaccine sites throughout the City accept walk-ins, residents can make an appointment at www.vaxokc.com or call 2-1-1 to find a location near you. Additionally, the CDC recommends wearing a face mask when around people and following health and hygiene guidelines such as washing hands often, avoid touching your face, and maintaining proper social distance of 6 feet or more.

Get tested if symptoms develop or if you have been in close contact with someone known to have COVID-19. Isolate if you’ve tested positive. Call 2-1-1 if you need help finding a testing location.

Q: How do I pay my rent?

A: Rent can be mailed to the property management office, placed in the drop box, or slid under the office management door. The rent statement should always be included with the payment so OCHA knows who the payment applies to. Any residents on auto draft will continue to have their rent auto drafted.

Q: Do I need to pay rent during the eviction moratorium?

A: On 8/27, the U.S. Supreme Court ended the Eviction Moratorium. All rent is currently due. Residents must also follow all the other terms of their lease. 

Q: What if I am unable to pay my rent on time?

A: Any resident having trouble paying their rent should speak with their property manager and visit www.okccp.org to apply for rental help. All rent is still due at this time.  

Q: My income has decreased because of COVID-19. How soon will my rent decrease?

A: Residents should immediately report any income changes to their property management office even if you have applied for or are receiving unemployment benefits or have begun new employment. If possible, provide any documentation to your property manager such as a screenshot or picture. All changes of income must be reported within ten (10) calendar days.

Q: Can I still submit a work order if I live in OCHA housing?

A: Yes, OCHA is currently recording all work order requests but will only be completely urgent and emergency work orders. OCHA staff will also continue to conduct inspections as needed. However, if a resident has tested positive for COVID-19, has symptoms of COVID-19, or is quarantining as a result of close contact with someone who is positive OCHA will attempt to reschedule the work for a later time.

Q: Maintenance staff is performing work in my home, is it safe to stay in my home while the work is being performed?

A: Yes, staff will be using the current hygiene and social distancing practices recommended by the CDC; however, if any residents living in the apartment are positive for COVID-19 or experiencing symptoms please disclose this to the staff prior to the staff entering the apartment. If the work is not an emergency it will be rescheduled. Anytime staff is working in an apartment we ask that social distancing measures are practiced. If a resident is uncomfortable staying in the apartment while work is being performed, they may leave and either go to the lobby or take a walk.

Q: Am I permitted to use the elevators in my building?

A: Yes. All residents should make sure there is adequate space between riders in the elevator and avoid overcrowding. It is recommended to use your elbow or a gloved hand to push the elevator buttons.

Q: Can I still smoke at my property?

A: OCHA properties are still smoke-free. Please go off property to smoke.

Q: Can I still do my laundry?

A: OCHA laundry rooms remain open however residents must practice social distancing (at least 6 feet from others) and wear a face mask while in the laundry room.   

Q: Will OCHA notify residents if another resident or staff member tests positive for COVID-19?

A: OCHA takes the health and safety of its residents very seriously. If a confirmed case of COVID-19 is brought to our attention we will follow all steps recommended by local health and government officials including asking the person who is positive for COVID-19 to self-quarantine and follow their doctor’s guidance.

To help prevent the spread of the virus, OCHA is currently requiring all staff and residents to wear a face mask while in common areas and lobbies. Common areas and high touch surfaces (elevators, door handles, railings, etc.) will continue to be disinfected at least twice daily.

Q: Can we stop all people from coming into the building?

A: OCHA has advised all residents to limit visitors to those that are essential to maintaining their health and safety. Signs have been posted at the properties advising guests to stay home if they are experiencing any COVID-19 symptoms (fever, cough, shortness of breath, etc.) – no matter how mild. OCHA has also made the front doors 24/7 access controlled, which requires a key card to enter the building at our high-rise properties.

Q: How long is this going to last?

A: OCHA is not a public health agency and is not able to predict when it will be safe to lift safety protocols. Visit the Center for Disease Control and Prevention (CDC) website at: https://www.cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/prevention.html or the OKC County Health website at: https://www.okc.gov/residents/prepare-okc/know-what-to-do/epidemics-and-pandemics to learn more about COVID-19.

Q: How will I know if something changes at OCHA?

A: OCHA will keep posting updated signage and flyers at the properties or direct notices and flyers to apartments. Additionally, we will keep our website up to date at: www.ochanet.org.



COVID-19 24 Hour Access Control

Health and safety is, and will always be our top priority. OCHA is doing what we can to help mitigate the spread of the COVID-19 virus.

Due to increased concern about potentially spreading the virus, in addition to the property management offices and common areas being closed, OCHA is locking entrance doors 24 hours a day effective, Monday, March 23, 2020, to help decrease foot traffic. OCHA is staff is available by phone or email and we encourage members of the public to contact us.

Current normal business hours are 8:00 AM to 5:00 PM Monday through Friday.

Public Housing Residents

  • Call your property manager if you have an emergency maintenance request
  • Applicants call 405-605-3277
  • Call your social service coordinator with social service needs or concerns
  • Call the after-hours maintenance phone line at 405-232-1041 with any after-hours emergency maintenance requests

Section 8 Tenants or Applicants

Call 405-239-7551 to be connected to Leased Housing Staff

Public Housing Contractors

Call 405-605-3278 to be connect to staff

General Visitors

Call 405-239-7551

COVID – 19 Call Center

The Oklahoma State Department of Health has set up a COVID-19 call center to help answer your questions. For more information about what is happening in Oklahoma, how the virus is spread, and what to do if you have symptoms, call 1-877-362-1606. The call center is open 24 hours. The call center has the capability to connect callers to Spanish speaking interpreters.

Additional Resources


OCHA Archived Notices
COVID-19 Notice to Resident - Senior 08-09-2021

COVID-19 Notice to Resident - Family 08-09-2021
COVID-19 Notice to Residents - Senior 03-16-2020

COVID-19 Notice to Residents - Family 03-16-2020
COVID-19 Notice to Residents - Senior 03-18-2020
COVID-19 Notice to Residents - Family 03-18-2020
COVID-19 Notice to Residents - Senior 04-30-2020
COVID-19 Notice to Residents - Family 04-30-2020
COVID-19 Notice to Residents - Senior 06-28-2021
COVID -19 Notice to Residents - Family 06-28-2021
COVID-19 Notice to Residents - Senior 10-15-2020
COVID-19 Notice to Residents - Family 10-15-2020
COVID-19 Notice to Leased Housing 07-02-2020

COVID-19 Office Closed Notice

OCHA Guests of Residents Poster

VACCINE FLYER - SENIOR HOUSING
VACCINE FLYER - FAMILY HOUSING